Privacy Policy

Customers

Clients are individuals or representatives of legal entities who use the services provided by us.

Site visitors

Site visitors are all persons who have visited the Company’s website.

Potential customers

Potential clients are individuals or representatives of legal entities who have directly or indirectly shown interest in the services provided by the company.

Social media user

A social media user is a person who uses a social network such as Facebook, Instagram, LinkedIn, etc.

Identification data

personal data includes names, identifiers and personal data. Identification data is necessary to identify the data subject and enter into a contract with him/her

Payment details

date of sending and receiving a transfer, amount of the transfer, originator, recipient and other information contained in the payment order or other similar document. The data is processed for the purpose of tracking the payment of the services provided by us and the fulfillment of our obligations.

Data about the behavior of our Site

Personal data includes pages visited, duration of user session, etc. The data is collected to improve the customer experience of visitors to our Site and to attract new customers. The data subject may object to the processing of personal data by using our cookie banner.

Social media behavior data

usernames, comments, likes and reactions. We process data from the behavior of users on social networks for the purpose of managing the Company’s profiles and pages on social networks.

Customer service data

The data includes contact details, site and order data, including but not limited to technical specifications, etc. We process personal data for the purpose of effective customer service, including order management, providing technical support, communication on contract performance, as well as providing follow-up customer support.

Accounting data

The personal data processed include data on the issuer and recipient of invoices, identifier, address, data on services provided and received, their value, data on payments made, as well as any other information that we have an obligation to process in connection with keeping legal accounting. The company processes personal data in fulfillment of its legal obligation to keep accounting records.

Execution or conclusion of a contract

the processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract

Legal obligation

the processing is necessary for compliance with a legal obligation to which We are subject;

Legitimate interest

the processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;

Consent

You have consented to the processing of your personal data for one or more specific purposes;

The Privacy Policy describes the processing of personal data in connection with the following services:

Construction of electrical installations, photovoltaic systems and other services provided by the Company

The construction of electrical installations, photovoltaic systems, or other services provided by the Company may include design, installation, maintenance and repair, as well as the implementation of various construction activities for residential, commercial and industrial sites.

Purpose

Reason and explanation

Analysis of our website behavior

We process personal data from the behavior of visitors to our Website in order to improve the customer experience.

Legal basis:

– Consent.

Categories of processed data:

– Data about the behavior of our Website.

Internal accounting

The company processes personal data for internal accounting purposes.

The processing is necessary to fulfill our legal obligations under the Accountancy Act and all other applicable laws and regulations.

Legal basis:

– Fulfillment of a legal obligation.

Categories of processed data:

– Accounting data.

Customer service

Personal data is processed for the purpose of providing comprehensive customer support and service.

Personal data is processed when providing the following services:

– Construction of electrical installations, photovoltaic systems and other services.

Legal basis:

– Contract execution.

Categories of processed data:

– Identification data;

– Customer service data.

Maintaining a profile and page on social networks

The company processes personal data when maintaining a profile and page on social networks in order to build its brand and distribute its services.

The Company has a legitimate interest in disseminating information about its activities and the services provided. The information is disseminated on social networks that are public and intended for communication. Data subjects can freely interact with the Company’s profiles and pages on social networks without having any obligation to do so. The activity has a minimal impact on the rights and freedoms of data subjects.

Legal basis:

– Legitimate interest.

Categories of processed data:

– Data from social media behavior.

Advertising

The company processes personal data for the purpose of promoting the services provided and attracting new customers through personalized advertising.

Legal basis:

– Consent.

Categories of processed data:

– Identification data.

Construction site work management

We process personal data for the purpose of managing teams, ensuring worker safety, tracking project progress, as well as complying with all regulatory requirements and quality standards for the services offered by the Company.

Personal data is processed when providing the following services:

– Construction of electrical installations, photovoltaic systems and other services.

Legal basis:

– Contract execution.

Categories of processed data:

– Identification data;

– Customer service data.

Until deletion is requested

The data are deleted after a request from the data subject or another authorized person for their deletion, as long as there is no other reason for their storage.

To establish, exercise or defend legal claims

We retain some data when necessary for the establishment, exercise or defense of legal claims, such as defense against claims for breach of contract, non-compliance with applicable regulatory requirements.

We retain the data on this basis until the applicable statute of limitations for bringing claims and claims has expired. For example, the statute of limitations for contractual relationships is most often 3 or 5 years after the termination of the contractual relationship, whether due to expiration of the contract, termination or other reason.

Individually determined deadline

The data is stored for the period determined individually for a specific category of personal data after an assessment of the necessity of processing the data.

When automatically deleted

Some data is automatically stored for a predetermined period of time and then automatically deleted. Such data may include data collected through cookies.

In contractual relations

The data is stored for the duration of the contractual relationship, unless there is another reason for their storage.

Under legal obligation

The data is stored for the period provided for in a law or regulatory act.

Until deleted by the data subject or an authorized person

In some cases, data is stored until it is deleted by the data subject or another authorized person, as long as deletion or storage is not required on another basis.

In pre-contractual relations

When we process data in the course of pre-contractual relations and no final contract is concluded, we delete the data within 6 months of the termination of the pre-contractual relations.

Identification data

– To establish, exercise or defend legal claims;

– In contractual relations;

– In pre-contractual relations;

The data is stored until the purposes for which they were collected are achieved, as long as there is no other reason for their deletion or storage.

Payment details

– To establish, exercise or defend legal claims;

– In contractual relations;

– Under legal obligation.

Data about the behavior of our Site

– When automatically deleted.

The data is deleted according to the deadlines specified in the cookie banner.

Social media behavior data

– Until deleted by the data subject or an authorized person.

Social network users can manage their personal data in their account settings on the respective social network.

Customer service data

– To establish, exercise or defend legal claims;

– In contractual relations.

Accounting data

– Under legal obligation.

Accounting and tax data are stored according to the terms provided for in the Accountancy Act, the Bulgarian Accounting and Tax Code and other legal and regulatory acts applicable to the activity. According to Art. 38, para. 1 Bulgarian Accounting and Tax Code:

– accounting registers and financial statements are kept for 10 years;

– documents for tax and social security control are stored for 5 years after the expiration of the limitation period for repayment of the public obligation to which they are related.

Communication service providers

We share personal data with communication service providers for the purpose of internal coordination within the team and servicing the Company’s Clients.

– Identification data.

Cloud and hosting service providers

We share personal data with cloud and hosting service providers so that we can provide our services and manage our business processes.

– Identification data;

– Data on secondment;

– Accounting data;

– Data about job applicants;

– Customer service data.

Payment service providers

We share data with Payment Service Providers, including banking and non-banking institutions, for the purpose of administering incoming and outgoing payments.

– Identification data;

– Data on payments made.

Advertising service providers

We share personal data with advertising service providers for the purpose of promoting the Company’s activities and attracting new customers.

– Identification data.

Accounting service providers

We share data with accounting service providers in order to fulfill our legal accounting obligations.

– Accounting data.

Analytics service providers

We share personal data with data analysis service providers, specifically to analyze the behavior of visitors to our Website.

– Data about the behavior of our Website.

Revenue Administration

We share data with revenue administrations such as the National Revenue Agency, the National Social Security Institute, etc., when this is necessary in fulfillment of our contractual or legal obligation.

– Data regarding Payroll and Personnel.

– Accounting data.

Social networks

We share data when we use social networks such as Facebook, Instagram, LinkedIn, etc.

– Data from behavior on Social Networks.

Right to information

You have the right to be informed about the personal data we process about you and how we process it.

You can get information through:

• This Policy;

• The information we provide to you when using our services

• By sending an inquiry to our contact email. See how to contact us here.

Right of access

You have the right to request to see or access the personal data we process about you.

To access your personal data, you can contact us. See how to contact us here.

Right to correction

You have the right to request correction or updating of the data we process about you when it is inaccurate or incomplete.

You can request correction of your personal data by contacting us.

Right to erasure

You have the right to request the deletion of your personal data when:

• the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

• you withdraw your consent on which the data processing is based and there is no other legal basis for the processing;

• you object to the processing and there are no overriding legitimate grounds for the processing;

• the personal data has been processed unlawfully;

• the personal data must be erased for compliance with a legal obligation under European Union law or the law of a Member State to which we are subject;

Sometimes we may refuse to delete your personal data. For example, when:

• It is still necessary to process the data for the purpose for which we collected it;

• We have a legitimate interest in processing them which overrides your interest in erasure;

• There is a legal obligation for us to retain the data;

• We need the data to defend or exercise legal claims.

To delete your personal data, you can contact us. You can see more about the retention periods in the section “DATA STORAGE PERIODS”.

Right to restriction

You have the right to request that we stop processing your personal data when:

• You contest the accuracy of the personal data. In this case, the restriction of processing is for a period that allows us to verify the accuracy of the personal data;

• The processing is unlawful, but you do not want the personal data to be deleted, but instead request the restriction of its use;

• we no longer need the personal data for the purposes of the processing, but you require them for the establishment, exercise or defense of legal claims;

• You object to the processing pending verification whether our legitimate grounds override your interests.

You can request restriction of the processing of your personal data by contacting us.

Right to object

You have the right to object to the processing of your personal data when:

• We process your personal data on the basis of legitimate interest, or

• We process your personal data for the purposes of personalized advertising.

You can object to the processing of your personal data by contacting us.

Right to portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format and you have the right to request that we transfer these data to another controller where the processing is based on consent or a contractual obligation or the processing is carried out by automated means.

You can exercise your right to portability by contacting us.

Right not to be subject to automated decision-making

You have the right not to be subject to a fully automated decision (decisions made without human intervention), including profiling, when that decision has an impact on you.

We do not carry out automated decision-making, including profiling.

Withdrawal of consent

You have the right to withdraw the consent given for the processing of your personal data when the basis for the processing is consent within the meaning of the GDPR.

Consent can be withdrawn in a manner similar to the way it was given. For example, via a cookie banner, unsubscribing from email marketing, or by contacting us.

Right to file a complaint

You have the right to lodge a complaint with the competent supervisory authority if you believe that your rights have been violated.

You can find the contact details of the competent supervisory authority here.